PRIVACY POLICY

For Chimney Stack Farm - https://chimneystackfarm.com

This privacy policy describes how your personal information is collected, used, and shared when you visit, create an account, make a purchase, or submit any other forms on https://chimneystackfarm.com (“our website”).

Consent

We will provide a link to this policy clearly visible next to any form where we ask for your personal data, and consider your submission of those forms as acknowledgment that you read this policy and agree to let us use your data in the way described in this policy.

Collecting personal data is required to create an account, place orders, and use certain aspects of our website.

Personal Information We Collect

When you create an account we will collect your first and last name, email address, and zip code. We will refer to this as “Personal Information.” We do this so we can find the closest pickup location and check if we offer home delivery in your zip code area. We consider your completion of creating an account as consent that we can send you marketing emails regarding our products and services that we think will be of interest to you. We will provide you a way to unsubscribe from all marketing emails by including a link in the bottom of each email.

During checkout we will collect your street address, city, state, zip code, country, and phone number. We will refer to this as “Order Information.” We do this so we know where to ship your order, and if we need to contact you by email or phone regarding your order or account. We will not use your phone number for marketing purposes, only to contact you about your order or account.

If you place an order as a gift, we may collect the recipient’s name and email address. We use this information only to deliver gift-related transactional communications, such as order confirmation, shipment tracking, and digital gift notifications. We do not add gift recipients to our marketing lists or use their information for promotional purposes unless they independently choose to sign up or opt in. We instruct the purchaser to provide this information only with the recipient’s permission or reasonable expectation of receiving a gift notification.

During checkout we will also require you to provide a credit card. We do not collect your card number or card security code. We only collect and store the last four digits of your card number, the card brand, the cardholder name, expiration date, and billing address. We do this so we can provide you with details on what cards you have provided and are using to pay for a particular order. See the section below titled “How Do We Process Credit Card Data?” to learn more about how your card data is processed.

When signing up for our newsletter we will collect your email and in some cases your zip code. We do this so we can send you our weekly newsletter and other marketing emails we think you will find interesting. We may use your zip code to provide more targeted emails that pertain to news and location announcements related to your area. Note: from your zip code we can extract your city, state, and country.

When submitting a pickup proposal we will collect your first and last name, street address, city, state, zip, country, email address, and phone number. We do this to help us learn where we can start new pickup locations.

How Do We Use Your Personal Information?

We use the Personal Information and Order Information we collect to provide, personalize, and improve your shopping experience. This includes processing your orders, arranging for shipping, communicating order updates, and providing customer support. We may also use your information to send you marketing communications about our products and services that we believe may be of interest to you. You may opt out of marketing emails at any time by following the unsubscribe link included in each message.

If you purchase a gift, we use the recipient’s information solely to fulfill that gift order and send related transactional communications, such as gift notifications, digital receipts, and shipping updates. We do not use the recipient’s information for marketing or promotional purposes unless they independently provide consent or sign up for our marketing communications. We retain recipient information only as long as necessary to complete the gift transaction and comply with legal and accounting obligations.

We may also use your information to improve our website, products, and services, detect and prevent fraud, comply with legal requirements, and maintain the security and integrity of our systems.

We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

•  Communicate with you;
•  Screen our orders for potential risk or fraud; and
•  When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

How Do We Process Credit Card Data?

When you initially provide or update your payment information, we transmit it via an encrypted connection to our payment processor Stripe (stripe.com). Your credit card data never touches our servers and your full card number and security code are never saved on our servers. When Stripe saves your card, they send us a unique ID for that card that we save in our database. When we charge your credit card we send a request to Stripe including the amount to charge and the ID of the card that should be charged. Stripe will then issue the charge on our behalf.

Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy: https://stripe.com/privacy

We do not store your payment information, other than card brand, last four digits of your card number, cardholder name, expiration date, and billing address.

Cookies

Our website may use cookies and similar tracking technologies to:

•  Remember your preferences
•  Maintain your shopping cart session
•  Understand website traffic and performance

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

Sharing Your Personal Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:
•  Payment processors
•  Delivery or fulfillment partners
•  Website hosting and analytics providers
•  Email or communication services

These parties only receive the information necessary to perform their services.

For example, we use GrazeCart to power our online store--you can read more about how GrazeCart uses your Personal Information here: https://grazecart.com/privacy-policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

We will store your data indefinitely until you request us to delete your data.

Who Do I Contact?

If you have any questions about how we collect, handle, or share your data, contact our support team.

How Can I Delete My Data?

At any time you can contact us to request all of your personal information we have saved be deleted. To contact us please contact our support team or call us at 903-214-9030.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

•  Request access to the information we hold about you
•  Request correction or deletion of your data
•  Opt out of marketing communications

To exercise these rights, please contact us using the information below.